MySoha

MySoha helps you to conveniently access information about your tenancy digitally 24 hours a day through any internet device such as the Soha website, your tablet or your mobile phone.

Using MySoha is secure, will save time, and ensures that you can easily manage your home when it suits you. A few of the features of MySoha include:

Manage your rent account and make payments securely
Send Soha repair requests with photos
Check the status of an existing repair
Change your personal details
Report anti-social behaviour
Send your feedback and complaints
Change your personal details

How to set up a MySoha Account

MySoha is available on both the Soha website and your handheld device. You will use the same details wherever you sign in, whether that be on your computer, laptop, mobile phone or tablet. Existing members of our previous system will need to re-register.

Register here on
your computer

Register here for
Android devices

Register here for
iOS devices

On a computer

From anywhere on the Soha website, you will see the MySoha button in the top right hand side next to the contact button. Clicking on this button will take you through to sign up with your account details. Below is an example of where the button sits on our website:

On a phone or tablet

You need to download MySoha by searching for it in the appropriate App Store for your device. MySoha will be available through the App Store for Apple devices and through the Google Play Store for Android devices. Once you have downloaded MySoha, you will be able to sign up with your account details.

How to register for a MySoha Account

Frequently asked questions about MySoha

What can MySoha be used for?

MySoha allows residents to access their information 24/7 via the Soha website and App. You can use MySoha to check and pay your balance and set up payment plans.

Users are able to easily report repairs with photos, check on the status of an existing repair and reschedule them if needed.

MySoha allows you to change your personal details, send us feedback and report complaints or any anti-social behaviour (ASB).

Soha is able to broadcast important messages through MySoha which will keep you updated with any changes to its service so you are always aware and prepared.

MySoha is managed in-house and there will be further services added in the future.

Do I need to download MySoha on my computer and on my tablet or phone?

MySoha can be used on multiple devices be that your computer, tablet or mobile phone. The same information is used to log in.

On your computer, you will not have to download anything as MySoha will be available on a button on the main website www.soha.co.uk. In order to have MySoha on your phone or tablet, you will need to download this as an App from either the App Store (for Apple devices) or from Google Play (for Android devices).

How you choose to use MySoha is down to personal preference. You may want to sit at a desk to view information in more detail, or you may want to have the App so you can report repairs on the go.

If you’d like support using or downloading MySoha, please contact us on 0800 014 15 45 (Freephone) or email housing@soha.co.uk where we can advise you further.

Where can I find my tenancy number for registering for a MySoha account?

You can find your tenancy number on your rent statement or any official letter send by Soha. It always starts with the number ‘5’. We will also need your surname, as it appears on your rent statement, your date of birth and the post code of the property. Please make sure to enter these details carefully as they need to match the ones we have on our system.

If you can’t find your tenancy number please contact us on 0800 014 15 45 (Freephone) or via email housing@soha.co.uk where we can advise further.

I have multiple Soha tenancies – which details do I register with?

You may have multiple tenancies if, for example, you are a resident who has a home and a garage. In this instance, you can use any of your tenancy numbers to register.

I am a joint Soha tenant – can I still register?

You have to be a primary or joint tenant to register for MySoha.

Can I register on someone’s behalf and manage their tenancy for them?

Whilst we understand that you may like to manage your family members tenancy through MySoha, only the primary or joint tenant of a property can manage the account.

Please contact us on 0800 014 15 45 (Freephone) or email housing@soha.co.uk if you’d like further support.

I registered for the old Soha app – will I need to register again?

Yes, you will need to re-register for MySoha. Re-registering is easy and by doing so you can manage your tenancy at the touch of a button.

I’m a leaseholder – can I still register and use MySoha?

Yes leaseholders can register for MySoha.

I need to cancel a repair appointment but MySoha will not let me – why?

You are only able to cancel an appointment as long as it is not within 24 hours. If you are unable to make an appointment, please let us know on 0800 014 15 45 (Freephone).

Are my details safe through MySoha?

Yes, Soha takes Data Protection very seriously and this extends to MySoha which safely stores your details. Only you and Soha have access to the information it holds. For more information on Data Protection please see here.

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MySoha

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